ISIS Papyrus ACM Key Benefits

Value Delivered

Key Benefits/Value

  • Single, integrated communication & process platform is state- and event-driven and rule-based (data-driven)
  • GOAL-oriented planning allows direct connection with financial targets and strategic objectives
  • Holistic customer view for end-to-end case management
    • Out-of-the-box shared case folder with different views based on case status and user
    • Closes the loop with integration of inbound and outbound communication for full-circle response
    • Collaborative process for transparency and efficiency
    • Secure team access to case information
  • Single point of access to all information
    • Reduced data entry errors
  • Efficient, centralized output management
  • Interface with all business applications and legacy systems
    • Any document type or object can be added to the case
    • All cases centrally stored
  • Enhanced consistency and compliance with internal and external regulations
    • Flexibility for automation of all processes and future business changes
    • Archiving with retention policies
  • Increased operational performance and results
    • Optimization of case worker’s time
    • Increased efficiency in time to market
    • Reduced implementation, maintenance and development costs
    • Reduced manual operations and minimal duplication of documents and data

Key Features

  • GOAL-oriented definition of case work in a hierarchy of goals and business rules
  • State/event driven definition of tasks and data/content artifacts
  • Unknown events do not cause a process exception but are handled through added goals
  • Shared case folder available to authorized users working on the case subject to specific security and access control rules
    • User authorization and authentication
    • Auditing
    • Change management, digital signature, versioning, variant control
    • Support for collaboration – chat, e-mail, phone
  • Real-time access to common case data, documents and activity
    • Activities, to-do’s, check lists
    • Calendar
    • Inbound and outbound communications
    • Tasks with priority and deadlines
  • Customizable views can include different information, such as
    • Form showing case data or content
    • Tasks history
    • Discussions
    • Dashboard
  • Automatic process discovery and implementation in real time (UTA & Activity recorder)
    • The Activity Recorder/Player supports the employee, minimizes user interaction and reduces errors
    • Recorded activities can be reused
    • User Trained Agent supports employee decision-making, learning from observed patterns
  • Classification and extraction of data of inbound mail, fax and emails
  • Integrated outbound correspondence system
    • Generate and respond to letters, cancellations and claims
    • Access through browser or fat client interfaces
    • o Accessible to clerks, sales, business partners and customers
  • Business application and legacy system integration
    • Wide range of Adapters and Typemanager interfaces
    • Comprehensive document and object support – MS Office, SMS, chat session, wiki pages, HTML, XML, PDF, audio, video, CAD CAM, X-ray, photos, etc.
  • Long-term archiving of the case and its content with retention policies
  • Monitoring tools and views suitable for reactive or proactive approach
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Case contains inbound and outbound correspondence (click image to zoom) Inbound document: hand written, scanned (click image to zoom) Create outbound document
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About Max J. Pucher

I am the founder and Chief Technology Officer of ISIS Papyrus Software, a medium size software company specializing in communications and process management. I wrote several books and hold a number of patents. My quest is to bring common sense to IT, mostly by focusing in human quality issues rather than cost saving, outsourcing and automation. I am also Chief Architect at VIPorbit software which provides mobile relationship management.
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