ISIS Papyrus ACM Key Benefits

Value Delivered

Key Benefits/Value

  • Single, integrated communication & process platform is state- and event-driven and rule-based (data-driven)
  • GOAL-oriented planning allows direct connection with financial targets and strategic objectives
  • Holistic customer view for end-to-end case management
    • Out-of-the-box shared case folder with different views based on case status and user
    • Closes the loop with integration of inbound and outbound communication for full-circle response
    • Collaborative process for transparency and efficiency
    • Secure team access to case information
  • Single point of access to all information
    • Reduced data entry errors
  • Efficient, centralized output management
  • Interface with all business applications and legacy systems
    • Any document type or object can be added to the case
    • All cases centrally stored
  • Enhanced consistency and compliance with internal and external regulations
    • Flexibility for automation of all processes and future business changes
    • Archiving with retention policies
  • Increased operational performance and results
    • Optimization of case worker’s time
    • Increased efficiency in time to market
    • Reduced implementation, maintenance and development costs
    • Reduced manual operations and minimal duplication of documents and data

Key Features

  • GOAL-oriented definition of case work in a hierarchy of goals and business rules
  • State/event driven definition of tasks and data/content artifacts
  • Unknown events do not cause a process exception but are handled through added goals
  • Shared case folder available to authorized users working on the case subject to specific security and access control rules
    • User authorization and authentication
    • Auditing
    • Change management, digital signature, versioning, variant control
    • Support for collaboration – chat, e-mail, phone
  • Real-time access to common case data, documents and activity
    • Activities, to-do’s, check lists
    • Calendar
    • Inbound and outbound communications
    • Tasks with priority and deadlines
  • Customizable views can include different information, such as
    • Form showing case data or content
    • Tasks history
    • Discussions
    • Dashboard
  • Automatic process discovery and implementation in real time (UTA & Activity recorder)
    • The Activity Recorder/Player supports the employee, minimizes user interaction and reduces errors
    • Recorded activities can be reused
    • User Trained Agent supports employee decision-making, learning from observed patterns
  • Classification and extraction of data of inbound mail, fax and emails
  • Integrated outbound correspondence system
    • Generate and respond to letters, cancellations and claims
    • Access through browser or fat client interfaces
    • o Accessible to clerks, sales, business partners and customers
  • Business application and legacy system integration
    • Wide range of Adapters and Typemanager interfaces
    • Comprehensive document and object support – MS Office, SMS, chat session, wiki pages, HTML, XML, PDF, audio, video, CAD CAM, X-ray, photos, etc.
  • Long-term archiving of the case and its content with retention policies
  • Monitoring tools and views suitable for reactive or proactive approach
Click to zoom
Click to zoom
Click to zoom
Case contains inbound and outbound correspondence (click image to zoom) Inbound document: hand written, scanned (click image to zoom) Create outbound document
(click image to zoom)

About Max J. Pucher

I am the founder and Chief Technology Officer of Papyrus Software, a medium size software company offering solutions in communications and process management around the globe. I am also the owner and CEO of MJP Racing, a motorsports company focused on Rallycross or RX, a form of circuit racing on mixed surfaces that has been around for 40 years. I hold 8 national and international championship titles in RX. My team participates in the World Championship along Petter Solberg, Sebastian Loeb and Ken Block.
This entry was posted in ACM, ISIS Papyrus and tagged , . Bookmark the permalink.