Author Archives: Max J. Pucher

About Max J. Pucher

I am the founder and Chief Technology Officer of ISIS Papyrus Software, a medium size software company specializing in communications and process management. I wrote several books and hold a number of patents. My quest is to bring common sense to IT, mostly by focusing in human quality issues rather than cost saving, outsourcing and automation. I am also Chief Architect at VIPorbit software which provides mobile relationship management.

The Forrester Research Wave on DCM 2014

ISIS Papyrus Process and Communication Platform has been recently evaluated both for its content and its process capability in two independent reports by Forrester Research about Customer Communications Management (DOCCM) and Dynamic Case Management (DCM). These acronyms are unfortunately quite confusing. I do prefer CCM … Continue reading

Posted in ACM, ECM, ISIS Papyrus, Uncategorized | Tagged , , , ,

Flowcharts and Goal-Orientation

Goals can represent a desirable future state or situation, a trend value or a set of rules or constraints. Therefore one needs a powerful data mapping capability and rules embedded in the process engine and not external. For business, goals … Continue reading

Posted in Uncategorized | 1 Comment

Adapt: Why Success Always Starts With Failure

(This is a short version of the full post: The Value of Failure) After centuries of Tayloristic command and control management approaches, adaptive concepts are finally being considered in the business world. Tim Harford wrote in ‘Adapt: Why Success Always … Continue reading

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Dynamic Exception Handling or Adaptive Goals?

The last few months have been a hotbed of discussions on Social Media about the market fragmentation of the BPM world. We now have in the BPM domain the definitions of Dynamic BPM, which has been pushed by Gartner Group … Continue reading

Posted in ACM, BPM

The Difference between DYNAMIC and ADAPTIVE.

The effort all contributors put into our book ‘Mastering the Unpredictable’ about Adaptive Case Management seems to be paying off. My good friend (I hope he is despite ME being always a pain in his neck) Craig LeClair of Forrester … Continue reading

Posted in Uncategorized | 4 Comments

Filling the Void between BPM and Social Media

In this post I will shed light on many of the fuzzy areas of ACM that have come up again over the last few weeks. Some of it relates to similarities and overlap with both BPMS products on the one … Continue reading

Posted in ACM, BPM, Enterprise 2.0 | 3 Comments

Consolidated Customer Service: CRM, BPM and ECM

Things take time! We at ISIS Papyrus propose a consolidated ECM, CRM, BPM solution since 2001! Since then we do full process support with state/event driven models and since 2009 we even do BPMN. There is however no process without … Continue reading

Posted in ACM, BPM, CRM, ECM | 2 Comments