© 2007-14 Max J. Pucher
All rights reserved!Benefits of Papyrus ACM:
- empowers business users
- builds virtual process organizations
- users create knowledge processes
- does not require flowcharting
- assembles optimized processes
- measures customer perceptions
- gathers actionable knowledge
- links business and process GOALS
- provides operational transparencyBlog Stats
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Hot Subjects
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All Subjects
- The Forrester Research Wave on DCM 2014
- Flowcharts and Goal-Orientation
- Adapt: Why Success Always Starts With Failure
- Dynamic Exception Handling or Adaptive Goals?
- The Difference between DYNAMIC and ADAPTIVE.
- Filling the Void between BPM and Social Media
- Consolidated Customer Service: CRM, BPM and ECM
- BPMN 2.0 Extensions: Data, Content, Rules and Goals
- ACM Empowerment or BPM Enforcement?
- Why Adaptive Case Management?
- Can BPM encode knowledge?
- Process Mining versus User-Trained Agent
- The Scientific Roots of ACM
- BPM is about Cost-Cutting
- Different Views of ACM
Category Archives: BPM
Dynamic Exception Handling or Adaptive Goals?
The last few months have been a hotbed of discussions on Social Media about the market fragmentation of the BPM world. We now have in the BPM domain the definitions of Dynamic BPM, which has been pushed by Gartner Group … Continue reading
Filling the Void between BPM and Social Media
In this post I will shed light on many of the fuzzy areas of ACM that have come up again over the last few weeks. Some of it relates to similarities and overlap with both BPMS products on the one … Continue reading
Posted in ACM, BPM, Enterprise 2.0
3 Comments
Consolidated Customer Service: CRM, BPM and ECM
Things take time! We at ISIS Papyrus propose a consolidated ECM, CRM, BPM solution since 2001! Since then we do full process support with state/event driven models and since 2009 we even do BPMN. There is however no process without … Continue reading
Posted in ACM, BPM, CRM, ECM
2 Comments
ACM Empowerment or BPM Enforcement?
Some BPM consultants propose that processes are the most important corporate asset. I disagree because a process is an abstract entity that produces no value. Value is defined by human interaction and perception in the real world. While abstract processes … Continue reading
Posted in ACM, BPM
Tagged ACM, BPM; empowerment, goal-oriented processes, ISIS Papyrus, perceived value, process management, SOA, transparency
1 Comment
Can BPM encode knowledge?
There are BPM proponents who say that using structured process should be seen as experience encoded into process flowcharts during analysis. I disagree, because a procedure that may have worked in the past is not goal oriented. Experience is actionable … Continue reading
Posted in ACM, BPM, Enterprise 2.0
Tagged business innovation, knowledge
BPM is about Cost-Cutting
Whenever the discussion starts there are those who try to enlighten us that BPM ‘is not about technology’ and ‘not about flowcharts’ but it is a management concept and a methodology. Some call it a practice. In these times I … Continue reading
