Category Archives: BPM

Dynamic Exception Handling or Adaptive Goals?

The last few months have been a hotbed of discussions on Social Media about the market fragmentation of the BPM world. We now have in the BPM domain the definitions of Dynamic BPM, which has been pushed by Gartner Group … Continue reading

Posted in ACM, BPM

Filling the Void between BPM and Social Media

In this post I will shed light on many of the fuzzy areas of ACM that have come up again over the last few weeks. Some of it relates to similarities and overlap with both BPMS products on the one … Continue reading

Posted in ACM, BPM, Enterprise 2.0 | 3 Comments

Consolidated Customer Service: CRM, BPM and ECM

Things take time! We at ISIS Papyrus propose a consolidated ECM, CRM, BPM solution since 2001! Since then we do full process support with state/event driven models and since 2009 we even do BPMN. There is however no process without … Continue reading

Posted in ACM, BPM, CRM, ECM | 2 Comments

ACM Empowerment or BPM Enforcement?

Some BPM consultants propose that processes are the most important corporate asset. I disagree because a process is an abstract entity that produces no value. Value is defined by human interaction and perception in the real world. While abstract processes … Continue reading

Posted in ACM, BPM | Tagged , , , , , , , | 1 Comment

Can BPM encode knowledge?

There are BPM proponents who say that using structured process should be seen as experience encoded into process flowcharts during analysis. I disagree, because a procedure that may have worked in the past is not goal oriented. Experience is actionable … Continue reading

Posted in ACM, BPM, Enterprise 2.0 | Tagged ,

BPM is about Cost-Cutting

Whenever the discussion starts there are those who try to enlighten us that BPM ‘is not about technology’ and ‘not about flowcharts’ but it is a management concept and a methodology. Some call it a practice. In these times I … Continue reading

Posted in BPM | Tagged , , | 1 Comment