Category Archives: ECM

The Forrester Research Wave on DCM 2014

ISIS Papyrus Process and Communication Platform has been recently evaluated both for its content and its process capability in two independent reports by Forrester Research about Customer Communications Management (DOCCM) and Dynamic Case Management (DCM). These acronyms are unfortunately quite confusing. I do prefer CCM … Continue reading

Posted in ACM, ECM, ISIS Papyrus, Uncategorized | Tagged , , , ,

Consolidated Customer Service: CRM, BPM and ECM

Things take time! We at ISIS Papyrus propose a consolidated ECM, CRM, BPM solution since 2001! Since then we do full process support with state/event driven models and since 2009 we even do BPMN. There is however no process without … Continue reading

Posted in ACM, BPM, CRM, ECM | 2 Comments