Category Archives: Uncategorized

The Forrester Research Wave on DCM 2014

ISIS Papyrus Process and Communication Platform has been recently evaluated both for its content and its process capability in two independent reports by Forrester Research about Customer Communications Management (DOCCM) and Dynamic Case Management (DCM). These acronyms are unfortunately quite confusing. I do prefer CCM … Continue reading

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Flowcharts and Goal-Orientation

Goals can represent a desirable future state or situation, a trend value or a set of rules or constraints. Therefore one needs a powerful data mapping capability and rules embedded in the process engine and not external. For business, goals … Continue reading

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Adapt: Why Success Always Starts With Failure

(This is a short version of the full post: The Value of Failure) After centuries of Tayloristic command and control management approaches, adaptive concepts are finally being considered in the business world. Tim Harford wrote in ‘Adapt: Why Success Always … Continue reading

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The Difference between DYNAMIC and ADAPTIVE.

The effort all contributors put into our book ‘Mastering the Unpredictable’ about Adaptive Case Management seems to be paying off. My good friend (I hope he is despite ME being always a pain in his neck) Craig LeClair of Forrester … Continue reading

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